Health Insurance

Physio & More is recognised by leading health insurance companies and in most cases we are able to treat you and settle your account with the insurance company directly.

Some companies require you to settle your account with us at the time of each treatment. In this case, we will provide you with a receipt for your payment and the insurance company will reimburse you directly. Most do this quickly and within two weeks is normal.

Using Health Insurance:

The processes of the companies are different but all require that you seek a referral from your GP or Consultant before they will authorise treatment. Once they authorise treatment they will give you an authorisation number. The contact number for your insurance company will be in the policy information you have; the companies often have different contact numbers for different types of policy.

If you wish us to invoice the insurance company directly we will need the authorisation number, your policy number and if the policy is a corporate one the group reference number.

If you are calling either AXA or BUPA to seek authorisation for treatment you will need our provider number which is:

AXA ZZ02077

BUPA 80010537

If calling either AXA or BUPA to seek authorisation, please say you want to be treated at Physio & More rather than name the person who is treating you, neither company retains a list of our team members and they will not be able to find the company on the basis of the practitioners' name.

Please be aware that not all companies will cover all treatments e.g. AXA will cover physiotherapy, chiropractic or osteopath treatments, BUPA cover physiotherapy and chiropractic only. All appointments when using AXA or BUPA policies are of thirty minutes duration.

If you have any questions please call us on 020 8546 6464 or call your health insurance company directly.

Please be aware that unless you have authorisation from your health insurance provider we will expect you to pay the cost in full of your treatment at the time of the appointment. We will provide you with a receipt with which you can attempt to claim the cost of the appointment from them but please be aware that not all health insurance companies will repay the full cost and in particular AXA and BUPA will reimburse you at a lower rate than the standard cost of the appointment when you do not have authorisation. It is therefore in your own interest to seek authorisation in advance of treatment.