Strand House, 169 Richmond Rd, Kingston upon Thames KT2 5DA 020 8546 6464

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Who benefits from physiotherapy?

Physiotherapy treatment can help people of all ages to relieve pain and restore normal movement, allowing the body to function more efficiently. Normal posture and alignment can also be restored to prevent recurrence and to allow a speedy recovery.

What conditions can be treated?

Physiotherapists can treat almost all conditions which cause pain, weakness, stiffness and / or loss of movement.

What can I expect when I receive treatment?

Following a thorough assessment, we provide each person with a diagnosis of their condition; an individual treatment plan with approximate duration; and likely outcome. We discuss every stage with you. The treatment will be monitored and if necessary adjusted, to ensure that agreed and realistic outcomes can be achieved.

How many treatments will I need?

We do not have a set number of treatments for any condition – everyone is an individual. Following your first appointment the physiotherapist will discuss the anticipated number of treatments. You will be reassessed on each visit and if progress plateaus out or if no improvement seems apparent then your treatment will be altered accordingly or you will be referred to a specialist.

Will I be expected to do anything in between treatments?

We work with you to ensure your recovery is optimal and to minimise the chances of any relapse. Therefore, you will be given lots of things to think about and do during the week. Most people are given an exercise programme to be completed between appointments. What you do between treatments is just as important as your treatment.

Is physiotherapy treatment appropriate for back and neck problems?

Chartered Physiotherapists are qualified to treat all spinal problems. In fact, a large percentage of their workload consists of neck and back problems.

Can a physiotherapist manipulate?

Yes, all Chartered Physiotherapists with the appropriate postgraduate training can manipulate.

Is it correct that heat and ice can be used to treat injuries?

They are useful in the correct circumstances. Your physiotherapist will advise you on when and how to use these for your condition.

Should I stop my sports activity if I have suffered an injury?

This largely depends on the nature of your condition and the sports activity in which you compete. Your physiotherapist will be able to advise you on this following your initial assessment.

How do I know if a physiotherapist is fully qualified?

All our Chartered Physiotherapists have undergone the required training and passed the necessary exams to enable them to practice. At Physio & More, we verify the qualifications of all our staff before allowing them to practice at the clinic. When you know the name of your physiotherapist you can look up their registration on the HCPC website.


Do I need to be referred to a chiropractor by my GP?

No. chiropractic is a primary health-care profession, so you do not need to be referred by your doctor. A chiropractor is trained to diagnose your problem and will refer you to another health-care practitioner if necessary. If you have medical insurance, some companies require a letter of referral from your GP. For more information visit



Will treatment hurt?

Generally, a chiropractic adjustment does not hurt – although there may be some minor short-term discomfort which quickly passes for most people. You will normally find that follow-up treatments are much more pleasant, as your symptoms improve and you feel more at ease with your chiropractor.

Do chiropractors use X-rays?

Chiropractors are trained and licensed to take and read x-rays; however, any decision to take x-rays will be made in consultation with you. If we believe that x-rays are necessary for diagnostic purposes, we will refer you to our local private facilities.

Is chiropractic treatment safe?

Yes, chiropractic treatment has been proven to be extremely safe, much safer in fact than taking non-steroidal anti-inflammatories or having an anaesthetic during surgery. Chiropractic is a holistic, non-invasive approach to health. No surgery or drugs are involved. Your chiropractor will explain possible risks of treatment and discuss any concerns you may have prior to commencing with treatment.

Who benefits from chiropractic treatment?

Chiropractic is suitable for all ages and can help with a wide range of aches and pains from head to toe. It can help relieve pain and symptoms such as headaches, back problems, stiffness, stress, sports injuries, whiplash, sciatica as well as aches and pains in almost every part of the body from tip to toe. Chiropractic also gives a general sense of well-being as the body balances itself through treatment. It is suitable for all ages, even pregnant women and people with arthritis or children with colic.

Can chiropractic treatment help sports performance?

Yes, many people have found significant improvement in their sports performance through chiropractic. If you’ve had a sports injury, we can help you recover quicker, with less pain and with minimal resultant dysfunction. More importantly we can determine any underlying dysfunction, and by correcting it, stop your problem from recurring.

How often will I need treatment?

On-going chiropractic care can continue the healing process and help prevent your problem returning. In the beginning you will need more frequent adjustments in order to mobilise your spine and improve spinal function – this will usually result in the relief of ache or pain. The frequency of your visits is reduces as you respond to improved spinal function.

What training does a chiropractor have?

Chiropractors are highly trained primary contact health care professionals. On average a five-year, full-time university degree is required at an internationally recognised institution. The studies include anatomy, neurology, physiology, pathology, biochemistry, behavioural sciences, diagnosis and manipulative skills to mention but a few. Today chiropractors are the world’s most qualified and skilled professionals in manipulative therapy.

Is chiropractic treatment appropriate during pregnancy?

Yes, chiropractic treatment is suitable and safe throughout the pregnancy, during labour and after giving birth. Chiropractic care can help with common problems associated with pregnancy such as pain in the back, pelvis and rib cage, and it can make labour easier through the balancing effect it has on the joints and ligaments. Talk to your chiropractor to learn more about how we can support you through your pregnancy and afterwards.

Is chiropractic treatment suitable after surgery?

Yes, chiropractic treatment is suitable after surgery in most cases. Your chiropractor will be able to advise according to your specific case. Post-surgical chiropractic treatment is aimed at balancing the weight bearing of the joints and to minimise premature spinal decay. Many people who find they suffer with pain after surgery have found help from chiropractic treatment. Furthermore many people have avoided unnecessary surgery and are enjoying life pain-free, thanks to chiropractic care. Talk to your Chiropractor to find out more.

What is the popping or clicking sound I hear during treatment?

During chiropractic treatment you may experience clicking or popping sound coming from the joints. The sound is simply the harmless release of gas into the fluid in the joint rather like if you crack your knuckles.

How do I know my Chiropractor is registered?

All Chiropractors are registered with the General Chiropractic Council, once you know the name of the person treating you, you can check that they are on the register by clicking here.


Is there a waiting list for treatment?

No and we will always try to see you within 24 hours especially if you are in pain.

Do I have to be referred by a doctor?

No, anyone can refer themselves for treatment. If you wish to use medical insurance to claim for treatment costs, some policies require a GP referral letter.

How long appointments last?

Your first appointment will take an hour and includes a full assessment & treatment. Follow-up appointments are generally for 30 minutes but on occasions you may be asked to make a longer appointment.

Should I have medical notes and X-rays at hand?

X-rays / scan results / medical notes are not normally required but if you have recent ones of an injury please bring them with you it may help your physiotherapist during the assessment.

What should I wear for the appointment?

Dress comfortably in loose fitting clothes.

For women:

If you have neck, upper back, shoulder, elbow or hand problems please bring a t-shirt.
If you have lower back pain, please bring a shorts and a t-shirt.
If you have hip, knee, ankle or foot problems please bring shorts.

For men:

If you have lower back, hip, knee ankle or foot problems please bring shorts.

Fees & Payment

What are your payment terms?

Payment is made after each consultation either by Visa card, MasterCard or cash. Please note that we do not accept cheques, American Express or Diners Club cards. If authorisation is gained from an insurer / solicitor / case manager we may be able to invoice them directly for your treatment.

I have private health insurance – am I covered with you?

Physio & More work with most health insurance companies; you will need to check with your insurance company prior to treatment as some companies require a referral from a Doctor beforehand. They will give you an authorisation code and advise you of how many treatments they are willing to pay for. You need to bring details of your policy with you to your first appointment together with the authorisation code.

If I have private health insurance do I need to pay for treatment?

Each insurer is different in the way that they operate as far as payment is concerned. Some require you to pay for your own treatment and then claim the costs back while others allow us to invoice them directly. You will have to pay for your appointments unless you have authorisation details from your insurer and we recognise them. We will provide you with a receipt with which you can attempt to claim the cost of the appointment from them but please be aware that not all health insurance companies will repay the full cost and in particular AXA and BUPA will often reimburse you at a lower rate than the standard cost of the appointment when you do not have authorisation. It is therefore in your own interest to seek authorisation in advance of treatment. There is more information about health insurance including the companies we are able to settle directly with here.

Physio & More Kingston rated 5 / 5 based on 61 reviews
Strand House, 169 Richmond Rd, Kingston upon Thames KT2 5DA 020 8546 6464