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FAQs

Physiotherapy

Physiotherapy treatment can help people of all ages to relieve pain and restore normal movement, allowing the body to function more efficiently. Normal posture and alignment can also be restored to prevent recurrence and to allow a speedy recovery.

Physiotherapists can treat almost all conditions which cause pain, weakness, stiffness and / or loss of movement.
Following a thorough assessment, we provide each person with a diagnosis of their condition; an individual treatment plan with approximate duration; and likely outcome. We discuss every stage with you. The treatment will be monitored and if necessary adjusted, to ensure that agreed and realistic outcomes can be achieved.
We do not have a set number of treatments for any condition – everyone is an individual. Following your first appointment the physiotherapist will discuss the anticipated number of treatments. You will be reassessed on each visit and if progress plateaus out or if no improvement seems apparent then your treatment will be altered accordingly or you will be referred to a specialist.
We work with you to ensure your recovery is optimal and to minimise the chances of any relapse. Therefore, you will be given lots of things to think about and do during the week. Most people are given an exercise programme to be completed between appointments. What you do between treatments is just as important as your treatment.
Chartered Physiotherapists are qualified to treat all spinal problems. In fact, a large percentage of their workload consists of neck and back problems.
Yes, all Chartered Physiotherapists with the appropriate postgraduate training can manipulate.
They are useful in the correct circumstances. Your physiotherapist will advise you on when and how to use these for your condition.
This largely depends on the nature of your condition and the sports activity in which you compete. Your physiotherapist will be able to advise you on this following your initial assessment.
All our Chartered Physiotherapists have undergone the required training and passed the necessary exams to enable them to practice. At Physio & More, we verify the qualifications of all our staff before allowing them to practice at the clinic. When you know the name of your physiotherapist you can look up their registration on the HCPC website.

Appointments

No and we will always try to see you within 24 hours especially if you are in pain.
No, anyone can refer themselves for treatment. If you wish to use medical insurance to claim for treatment costs, some policies require a GP referral letter.

Your first appointment will take an hour and includes a full assessment & treatment. Follow-up appointments are generally for 60 minutes depending on the condition.

X-rays / scan results / medical notes are not normally required but if you have recent ones of an injury please bring them with you it may help your physiotherapist during the assessment.

What should I wear for the appointment?

Dress comfortably in loose fitting clothes.

If you have neck, upper back, shoulder, elbow or hand problems please bring a t-shirt.
If you have lower back pain, please bring a shorts and a t-shirt.
If you have hip, knee, ankle or foot problems please bring shorts.

If you have lower back, hip, knee ankle or foot problems please bring shorts.

Fees & Payment

Payment is taken at the time of booking or prior to your appointment. We accept cash, Visa card, MasterCard and American Express. If authorisation is gained from an insurer / solicitor / case manager we may be able to invoice them directly for your treatment.

Physio & More work with most health insurance companies; you will need to check with your insurance company prior to treatment as some companies require a referral from a Doctor beforehand. They will give you an authorisation code and advise you of how many treatments they are willing to pay for. You need to bring details of your policy with you to your first appointment together with the authorisation code.
Each insurer is different in the way that they operate as far as payment is concerned. Some require you to pay for your own treatment and then claim the costs back while others allow us to invoice them directly. You will have to pay for your appointments unless you have authorisation details from your insurer and we recognise them. We will provide you with a receipt with which you can attempt to claim the cost of the appointment from them but please be aware that not all health insurance companies will repay the full cost and in particular AXA and BUPA will often reimburse you at a lower rate than the standard cost of the appointment when you do not have authorisation. It is therefore in your own interest to seek authorisation in advance of treatment. There is more information about health insurance including the companies we are able to settle directly with here.

Ultrasound

Ultrasound is safe, non-invasive, and doesn’t involve radiation, hence it is used for various purposes, such as checking the health of a baby during pregnancy, examining organs like the heart or liver, or guiding medical procedures.

For all ultrasound scans, wearing appropriate clothing to enable access or exposure of that area is appreciated. The sonographer will place a small amount of gel on your skin and touch your skin with the ultrasound transducer to produce the images required for the scan. 

They might require your assistance with repositioning or holding your breath to optimise the images on the screen, or movement of your limbs and joints as part of a dynamic assessment.

For scans of the abdomen and pelvis, we request that you fast for at least 4 hours to limit how much gas is in your bowels to give our sonographers the best chance to visualise internal organs.

For scans of the bladder and kidneys, we request that you are well-hydrated and if possible, prefer that you refrain from going to the bathroom for at least 90 mins prior to your appointment to ensure your bladder is reasonably full.

The sonographer will place a small amount of gel on your skin and touch your skin with the ultrasound transducer to produce the images required for the scan. 

They might require your assistance with repositioning or holding your breath to optimise the images on the screen, or movement of your limbs and joints as part of a dynamic assessment.

Our team works hard to turn our patient’s reports around as quickly as possible. Generally you will receive your report in 2-3 working days.

Your reports will be sent to you and the referrer who requested the procedure. We can also send results to other healthcare practitioners you nominate.

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MEDICAL DISCLAIMER

All information on this website is intended for instruction and informational purposes only. The authors are not responsible for any harm or injury that may result. Significant injury risk is possible if you do not follow due diligence and seek suitable professional advice about your injury. No guarantees of specific results are expressly made or implied on this website.

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