Using your health insurance
We are a recognised provider for Aviva, AXA, Bupa, Bupa Global, Health Shield, Healix, WPA. Most policies cover physiotherapy. Ultrasound scans and injections are not currently covered by insurance and are paid privately.
Aviva · AXA · Bupa · Bupa Global · Health Shield · Healix · WPA How to claim, step by step
- Call your insurer first. Tell them what the problem is and ask them to authorise treatment at Physio & More. They will give you an authorisation (pre-authorisation) number and tell you how many sessions are covered.
- Check whether you need a referral. Some policies need a GP or consultant referral before physiotherapy.
- Book with us and tell us you are claiming. Call us on 020 8546 6464 with your insurer, membership number and authorisation number, or add them when you book online.
- Bring your details to your first appointment. We will confirm how payment works with your insurer, including any excess you need to pay.
What your insurer will ask
- Where the pain is and how long you have had it
- Whether you have seen a GP or specialist about it
- The treatment you need, for example physiotherapy
- Our details: Physio & More Ltd, Strand House, 169 Richmond Road, Kingston upon Thames KT2 5DA
Insurance questions
Which insurers do you work with?
We are a recognised provider for Aviva, AXA, Bupa, Bupa Global, Health Shield, Healix, WPA.
Do I need a GP referral to use my insurance?
It depends on your policy. You never need a referral to see us as a self-paying patient, but some insurers ask for a GP or consultant referral before they will pay for physiotherapy. Your insurer will tell you when you call them.
Will my insurance cover ultrasound scans and injections?
Not at the moment. Insurers only pay for scans and injections carried out by a clinician on their approved list, and we are working on adding one, so for now scans and injections are paid privately. See our prices. Physiotherapy can be claimed as normal; for osteopathy, check your policy first.
What if my insurer only covers part of the cost?
Some policies have an excess or a limit on sessions. Any amount your insurer does not cover is payable by you. We are happy to explain our prices so you can check them against your policy.
Can a solicitor or case manager pay for my treatment?
Yes. If treatment has been authorised by a solicitor or case manager, for example after an accident, we may be able to invoice them directly. Please tell us when you book.
How do I pay if I am not claiming?
Payment is taken when you book or before your appointment. We accept Visa, Mastercard and American Express.
Not insured? See our prices. You can book directly without a referral.
Ready to get moving again?
Book online in under a minute, or call and our team will find you the right clinician and the earliest appointment.